Apple Certified Support Professional Practice Test

A legacy contact is someone designated by a user to manage their account after their death. This arrangement allows the legacy contact to access certain data from the decedent's Apple account, such as photos, messages, notes, and more, while respecting privacy and security protocols.

The correct choice reflects that a legacy contact can request access to the decedent's account and potentially remove the Activation Lock. This is significant because the Activation Lock can prevent new users from setting up the device after it's been erased or reset. By requesting access, the legacy contact is empowered to manage the account and devices associated with it, ensuring a smoother transition of digital assets for the deceased's loved ones.

The other options illustrate actions that are not permitted or typical responsibilities of a legacy contact. For instance, requesting the decedent's password directly contradicts Apple's privacy and security policies, as it requires direct authentication. Similarly, removing the Apple ID from all devices or temporarily suspending account functionality are actions that fall outside the capabilities provided to legacy contacts, which are more about granting access rather than taking punitive or broad administrative actions.