Apple Certified Support Professional Practice Test

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Question: 1 / 410

Which step is crucial before troubleshooting Face ID on your device?

A. Update the software.

Updating the software is crucial before troubleshooting Face ID because many issues related to Face ID functionality may stem from software bugs or outdated system features. Apple regularly releases updates that include not only new features but also vital bug fixes and improvements for existing functionalities, including Face ID. Ensuring the device runs the latest version of iOS guarantees that any diagnosed problems or performance issues are addressed with the most current fixes from Apple.

If the software is out of date, it can lead to misleading troubleshooting steps, such as resetting settings or hardware components that might not even be necessary. By starting with a software update, users can eliminate the likelihood that the problem is due to an outdated system, streamlining the troubleshooting process and potentially resolving the issue without further intervention.

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B. Enable low power mode.

C. Back up your device.

D. Clear the device storage.

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