Apple Certified Support Professional Practice Test

Question: 1 / 410

What is the first step you should take to decommission your old iOS/iPad OS device?

Erase device data

Unpair Apple Watch

The first step in decommissioning an old iOS or iPadOS device is to unpair any Apple Watch that may be associated with it. When you unpair an Apple Watch, it securely backs up the most recent data on the iPhone, ensuring that any vital information is saved and can be restored on a new device if needed. This step is crucial because it prevents the Apple Watch from getting locked to the old device and helps maintain a seamless connection with your new device.

After unpairing, it's important to follow up with other steps, such as signing out of iCloud, erasing the device data, and possibly canceling any subscriptions like AppleCare. However, unpairing your Apple Watch helps establish a clean break for both devices by managing their linked functionality first, making it a logical starting point in the decommissioning process.

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Sign out of iCloud

Cancel AppleCare subscription

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