Apple Certified Support Professional Practice Test

Question: 1 / 410

If the issue with an app continues after upgrading to the latest version, what should you do next?

A. Check if the app is compatible with your OS.

B. Remove and reinstall the app.

In situations where an app is still experiencing issues after an upgrade, removing and reinstalling the app is often the most effective next step. This process ensures that the app is installed fresh, potentially resolving any corruption or configuration issues that may have developed during the previous installation or upgrade. Reinstallation can also address any conflicts that may exist between the app's files and the new operating system version, ensuring that all components are current and properly aligned.

While checking compatibility with your operating system is an important diagnostic step, if the app was functioning properly before the upgrade, it’s likely compatible. Disabling third-party plugins may help, but it might be time-consuming and not necessary if the primary issue is with the app itself. Waiting for a future update could potentially lead to prolonged use of an app with issues, which may hinder productivity in the meantime. Therefore, reinstalling the app serves as a proactive solution that can often lead to immediate resolution of the problem.

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C. Disable all third-party plugins.

D. Wait for a future update.

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