Apple Certified Support Professional Practice Test

Session length

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What action should you take if Face ID is blocking the front camera?

A. Adjust the lighting in the room.

B. Check if anything is covering the TrueDepth camera.

If Face ID is blocking the front camera, the most appropriate action to take is to check if anything is covering the TrueDepth camera. This is crucial because Face ID relies on the TrueDepth camera system to accurately recognize your face. If there is any obstruction, such as a case, screen protector, or dirt, it can prevent Face ID from functioning properly.

By ensuring the TrueDepth camera is clear, you can facilitate the proper functioning of Face ID and enhance the security features of the device. It's also important to acknowledge that while adjusting lighting or changing settings could potentially impact performance, these actions would not directly address an obstruction that may be physically blocking the camera. Restarting the device may not resolve the primary issue if the camera is still covered, making it less effective as a first step in addressing the problem.

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C. Change your Face ID settings.

D. Restart the device multiple times.

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